National survey on the road to better customer feedback
The public's views on Cambridgeshire's Highways and Transport services will soon be compared with others across England, thanks to the National Highways and Transport Public Satisfaction survey.
Cambridgeshire County Council is one of 75 local authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, whether they live in Cornwall or Newcastle.
The survey, which is being run for the fifth year, is the result of months of work between the National Highways & Transport Network (NHT) and a regional Highways Service Improvement Group. It enables local authorities to compare results, share in best practice and identify opportunities to work together in the future.
The questionnaire will be sent to a random sample of Cambridgeshire residents in July with local and national results expected to be published later in the summer/early autumn. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
The results will enable us to find out what people in this area think about these important services. This will provide one of several ways Cambridgeshire County Council can assess how it is performing and which services to prioritise, and to improve.
Councillor Tony Orgee, Cabinet Member for Community Infrastructure said: "There are clear benefits to conducting a public survey in this way.
"As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends.
"This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the best possible outcomes for local residents."
The questionnaire is 12 pages long and covers all aspects of local highway and transport services from the condition or roads and footways to the quality of local bus services. It should be completed in around 20 minutes.