An innovation to help people visiting South Cambridgeshire District Council’s offices in Cambourne sees Mr Tumble, Postman Pat and Bob the Builder being called into action .
Children’s TV is one of the features available on four new kiosks in the Council’s offices, where residents can also access online services.
Since the self service kiosks were installed recently, the first users have praised the new system which is helping them apply for housing, pay bills and keep children entertained while speaking to Council staff.
The kiosks follow the launch of a new and improved Council website which allows residents to more easily request services, report problems and make payments and a move last year that brought the Council’s contact centre back in-house – saving taxpayers £250,000 a year.
Cllr David Whiteman-Downes, South Cambridgeshire District Council’s cabinet member for corporate and customer services, said: “People lead incredibly busy lives and we want to make sure we utilise technology to makes accessing services and contacting us as easy and flexible as possible.
"The new kiosks in reception mean people can come in and serve themselves if they prefer while also allowing children to be entertained while we help answer any questions.”
Via SCDC's website (see below), residents can use the 'Pay', 'Apply' and 'Report it' buttons to make use the Council’s facilities to get more transactions done online.
Contact South Cambridgeshire District Council
- Phone 03450 450 500.
- Fax 01954 713 149.
- E-mail scdc@scambs.gov.uk
- Website www.scambs.gov.uk
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